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Private Policy

1. Information We Collect

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We may collect the following types of information:

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  1. Personal Information: When you place an order, create an account, subscribe to our newsletter, or contact us, we may collect personal information such as:

    • Name

    • Email address

    • Phone number

    • Shipping and billing addresses

    • Payment information (processed securely through third-party payment processors)
       

  2. Automatically Collected Information: We collect information automatically through your interactions with the Site, including:

    • IP address

    • Browser type

    • Device information

    • Pages visited and time spent on each page

    • Referring URLs and other usage data collected through cookies and similar technologies

  3. Cookies and Similar Technologies: We use cookies and similar technologies to collect information and improve your experience on our Site. You may adjust your browser settings to refuse cookies, but this may affect Site functionality.
     

2. How We Use Your Information

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We use the information we collect for the following purposes:

  1. Processing Orders: To process and fulfill your orders, send confirmation emails, and handle payment and shipping.

  2. Customer Service: To respond to inquiries, requests, and complaints.

  3. Marketing and Promotions: To send updates, promotions, or offers via email if you’ve opted in. You can unsubscribe at any time.

  4. Site Improvement: To analyze usage and trends to improve our Site’s content, layout, and features.

  5. Legal Compliance: To comply with legal obligations, protect our rights, and prevent fraud.
     

3. How We Share Your Information

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We do not sell your personal information. However, we may share information with trusted third parties as described below:

  1. Service Providers: We work with third-party providers to perform tasks on our behalf, such as payment processing, shipping, analytics, and email services. These providers have access to your information only to the extent necessary to perform their functions.

  2. Legal Requirements: We may disclose your information if required to do so by law, in response to legal requests, or to protect our rights, privacy, safety, or property.

  3. Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
     

4. Data Retention

We retain your information as long as necessary to fulfill the purposes outlined in this policy or as required by law. Personal data related to purchases is retained to meet record-keeping requirements and to handle future orders or issues.
 

5. Your Rights and Choices

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Depending on your location, you may have the following rights regarding your personal information:

  1. Access and Correction: You may request access to the personal information we hold about you and request corrections if necessary.

  2. Deletion: You may request that we delete your personal information, subject to legal and contractual limitations.

  3. Opt-Out: You can opt-out of receiving marketing emails by following the unsubscribe link in the email. You can also disable cookies through your browser settings.

  4. Data Portability: You may request a copy of your personal data in a structured, commonly used format.

To exercise any of these rights, please contact us at charlotte@thesaddlelady.com.
 

6. Data Security

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We implement reasonable security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no method of data transmission over the internet or electronic storage is completely secure.
 

7. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or the content of these websites. Please review the privacy policies of third-party sites before providing any personal information.
 

8. Children’s Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we discover that we have unintentionally collected information from a child under 13, we will take steps to delete such information promptly.
 

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. We encourage you to review this Privacy Policy periodically to stay informed about our data practices.
 

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

By using our Site, you acknowledge and agree to this Privacy Policy. Thank you for trusting The Saddle Lady with your information.

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